Description:

ITIL and Service Desk Associate Master Class for Beginners is a comprehensive course designed to provide beginners with a solid foundation in AMS ITIL framework. This course covers key concepts in IT service management and equips learners with the essential skills needed to excel in Application Management Services.

Key Highlights:

• Introduction to ITIL framework
• Service desk management principles

What you will learn:

• ITIL Framework Fundamentals
  Understand the key components of ITIL framework and its importance in service management.
• Service Desk Best Practices
  Learn essential service desk management practices and strategies for effective service delivery.